Notice

Unable to receive email after clicking "Send Verification Code" on the registration page

If you haven't received the email after clicking "Send Verification Code" on the registration page, you can follow these steps to troubleshoot and resolve the issue: 

Step 1: Check the email spam folder First, confirm that the email has indeed been sent. Then, carefully check the spam folder of your email. Sometimes, for various reasons, the email may be mistakenly intercepted by the email system and placed in the spam folder. Therefore, it is necessary to focus on checking whether there are any sent verification code emails here. 

Step 2: Contact esignglobal technical staff to investigate the email sending status If you still haven't received the email after checking the spam folder, you can contact esignglobal technical staff for assistance. They can investigate whether the email has been successfully sent to the corresponding email service provider. If the investigation reveals that the email was not successfully sent, the esignglobal technical staff will conduct further in-depth investigation internally until the root cause of the problem is found and properly resolved. 

Step 3: Contact the company's IT staff to handle email interception issues If the esignglobal technical staff confirms that the email has been successfully sent to the email service provider, but you still haven't received the email, then you need to contact your company's IT staff. Please ask them to check whether emails sent from the mailbox with the suffix mail.esignglobal.com have been intercepted by the company. If there is indeed an interception, simply ask the company's IT staff to help release the emails sent from this mailbox, so that you can successfully receive the email verification code and the problem will be solved.

Registration page clicks "Send Verification Code" and reports "Try again later"

If you encounter a situation where the verification code fails to send during use, you can try sending it several times to see if it succeeds. If an error message keeps appearing, you need to check the way you are currently accessing the esignglobal platform. Because directly accessing the platform in China may have some restrictions. If you are accessing it directly in China, it is recommended that you contact your company's IT department and ask them to help install a VPN and try accessing it again. This may solve the problem of verification code sending failure and access errors.