notification

The verification code cannot be received via email after clicking "Send code" on the registration page.

If you fail to receive the email after clicking "Send code" on the registration page, you can follow the steps below to troubleshoot and solve the problem: 

Step 1: Check the spam folder of your email Firstly, you need to confirm that the email has actually been sent out, and then carefully check the spam folder of your email. Because sometimes, for various reasons, the email may be intercepted by the email system by mistake and then placed in the spam folder. So it is necessary to focus on checking whether there is the verification code email that has been sent in this folder.

Step 2: Contact esignglobal technicians to check the email sending situation If you still haven't received the email after checking the spam folder, then you can contact esignglobal technicians to seek assistance. They will check whether the email has been successfully sent to the corresponding email service provider. If it is found through investigation that the email has not been successfully sent, then the esignglobal technicians will conduct further in-depth investigations internally until they find the root cause of the problem and solve it properly. 

Step 3: Contact your company's IT staff to deal with the email interception issue If the esignglobal technicians have found that the email has been successfully sent to the email service provider, but you still haven't received the email, then you need to contact your company's IT staff at this time. Ask them to help check whether the emails sent from the mailbox with the suffix mail.esignglobal.com have been intercepted by the company. If there is indeed an interception situation, just ask the company's IT staff to help release the emails sent by this mailbox, so that you can receive the email verification code smoothly and the problem will be solved.

When clicking "Send code" on the registration page, it reports "Try again later".

If you encounter a situation where the verification code fails to be sent during the usage process, you can try sending it several more times to see if it can be successful. If the error message keeps popping up, you need to check the current way of accessing the esignglobal platform. Because there may be some restrictions when directly accessing this platform in China. If you are directly accessing it in China, it is recommended that you contact your company's IT department and ask them to help install a VPN and then try to access it again. In this way, it may be possible to solve the problems of the verification code failing to be sent and the access error.