First level directory | Second level directory | Problem list |
Legal Compliance | Legal Compliance | What are ES, AES, and QES, and what is the difference? Does it have legal effect? Which documents cannot be signed electronically? What are the differences in the legal validity of electronic signatures of different levels? Why is ES rating more commonly used internationally? How to confirm that the signatory can sign on behalf of an international company? How to agree on the place of international arbitration? How does eSignGlobal assist users in providing evidence and resolving disputes?
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Platform Functions and Operations | Signing Process | How do signatories perform identity verification? Does the authentication process of eSignGlobal's verification method support affixing the company seal? What are the file size restrictions and supported formats for eSignGlobal uploads? Can the notification method for adding signatories support SMS? How to operate eSignGlobal envelope rejection? If I want to move the date or signature control to the right and down, will the XY coordinates increase or decrease respectively? How to view the signing result of a signed document and download the file? Does eSignGlobal support timed envelope sending? What is the default validity period for envelopes? Can the validity period be customized? How many signatories can be added at most when initiating the envelope process? How many signature areas can be added at most in an envelope process? How to check which signatory the envelope has been signed to, or which signatories have already signed it? Can the signed document be deleted?
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Stamp Management | What are the size and format restrictions for uploading stamp images on eSignGlobal? Does eSignGlobal provide image processing tools for stamp uploads? What is the maximum number of stamps supported? What are the width and height restrictions for signatures and seals?
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System Settings | |
Integration and Development | Integration and Development | Does eSignGlobal support API integration? Does the signing page support embedding or integration of mobile devices in third-party applications? Does the initiating page support embedding or integration of third-party applications? ESignGlobal's signature generation method and verification In countries without electronic contract laws, will eSignGlobal intercept contracts initiated? Or should the docking party intercept it themselves?
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Common docking questions | Add signatory | The process that has already been opened adds a signatory message: 'Signer email cannot repeat' The signed person message for the opened process reads: 'Signing tasks in the same sequence are not supported' The process that has already been initiated should add a signatory with the message 'Signfield pageNo has an incorrect format'
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File Management | Adding file error: FileKey does not exist, reporting "File cannot be foundation." What is the validity period of the file upload address? Upload file site during docking process https://file-sml.esignglobal.com/ Extremely slow, slow file upload OpenAPI successfully retrieves file address before file upload fails What file formats does OpenAPI support for file upload?
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Envelope Management | Does the envelope initiated by OpenAPI support preview in draft state? Can't the OpenAPI interface query envelopes initiated on the web? Can taskId, fileKey, and envelopId be reused after the user cancels the signature and restarts? Does eSignGlobal support automatic (silent) signature and stamp signing? Does OpenAPI support specifying a stamp to initiate signing? Does the signatory support the use of company or department seals? Does OpenAPI support silent signing for individuals under different tenants? Or report: {"code": "120132", "message": "The participant and initiator of the silent sign are not the same tenant"} What is the difference between anonymous signature and login signature? OpenAPI sends a message with the code "120142" and message "Signer XXX does not support enabling security mode for automatic signing After the openAPI template initiates the envelope, the size of the signature and stamp area on the signature page does not match the width, height, and position set in the template After entering the password on the signature page on the mobile phone, it is recommended to upgrade, change the browser, or enable incognito mode and try again Can the signed document be deleted? The default language of the browser has been set to English, but when opening the signature page from an email, it still displays Chinese. How can I solve this problem?
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Template Management | Can I change the file name by filling out the template to generate a file interface? When setting the template, multiple controls were set to use the same control code and control name. Is it possible to call the template generation file interface and only pass the value of one fieldKey for filling in? Query the file synthesis task through taskId and receive a prompt saying 'File conversion failed: Network address access failed' A table is set in the template. After successfully calling the template to generate the file, calling the query file synthesis task details interface again will report "not match: XXX" (How to synthesize the template file when the template is filled with a table?)
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