Error when adding a signer: "Signer email cannot repeat"
This occurs because the email address you're trying to add already exists in the workflow. To resolve this, please modify the userEmail value to use a unique email address for each signer.
Error when adding a signer: "Signing tasks in the same sequence are not supported"
This error indicates duplicate signOrder values in your request. Each signer must have a unique signing sequence number. Please ensure all signOrder values are distinct when adding multiple signers.
Error when adding a signer: "Signfield pageNo has an incorrect format"
The error occurs due to improper page number formatting. Please use:
- Single page:
"pageNo": "3" - Consecutive pages:
"pageNo": "4-7" - Non-consecutive pages:
"pageNo": "3,5"
Ensure your request follows one of these valid formats.
What are the validation rules for entering email addresses when adding signers and CC recipients to an envelope?
The rules are as follows:
- The email address must contain an @ symbol.
- The part before the @ (local part) can include letters, numbers, and common symbols (such as ., _, +, -), and it also supports special characters enclosed in double quotes.
- The part after the @ (domain part) must be in a valid domain format, such as example.com, and cannot contain illegal characters.
- The local part cannot exceed 64 characters in length.
- The validation only checks the format of the email address, not whether the email actually exists.
Valid Email Examples:
- Normal format: user.name@example.com
- With special characters: user+name@domain.org
- Local part in quotes: "user name"@example.com (allows spaces)
- With escape characters: "user"name"@domain.net (allows escaped quotes)
- IPv4 domain: admin@[192.168.1.1]
- IPv6 domain: support@[IPv6:2001:db8::1]
Invalid Email Examples:
- Unescaped illegal characters in the local part: user name@example.com (spaces need to be enclosed in double quotes, e.g., "user name"@example.com)
- Incorrect domain format: user@example..com (consecutive dots)
- IPv4/IPv6 not enclosed in square brackets: user@192.168.1.1 (should be written as [192.168.1.1])