How to check which data center a user belongs to?
After successfully logging in with your email, go to the Settings - Basic Information page to view the data center to which the current account belongs. See the figure below for reference:
Does the system support multiple languages?
The eSignGlobal system supports Simplified Chinese, Traditional Chinese, English, Japanese, Spanish, Portuguese, Thai, Indonesian, Vietnamese, Malay, Filipino, German, French, Russian, Italian, and Korean. Users can freely switch between them on the page.
When sending signing notification emails or SMS messages, Simplified Chinese, Traditional Chinese, English, Japanese, Spanish, Portuguese, Thai, Indonesian, Vietnamese, Malay, Filipino, German, French, Russian, Italian, and Korean are also supported.
Login via email invitation link and promptShows "Your account (XXX) is registered in Singapore (Data Center: Singapore) and cannot join workspaces in other data centers.Go to eSignGlobal”
When the invited member account is not in the same data center as the administrator account, the invitation will fail. At this time, the administrator needs to re-invite a new email address. After the customer receives the invitation email, click the invitation link in it, and the system will jump to the login page. If the customer has not registered an account in this data center, they can click the "Register" link at the bottom of the login page to enter the registration page and complete the registration of the new account. After registration, log in again with the new account to successfully agree to join as a member.
Where can I change my account nickname?
Log in to eSignGlobal - Settings - Member List page, select the member to be modified and click Edit in the operation to enter the editing window to modify the nickname. See the following steps for details:
Note: After the nickname is successfully changed, the sending nickname in the email notification of the new envelope created by this account will become the changed nickname. If you click to expedite the historical envelope, the sending email nickname will still be the historical nickname.
After the super administrator invites a member to become an administrator and the member has joined, the administrator logs in to the workspace, but cannot see the created application. How to solve this?
The visible scope and operation of applications created by the super administrator under the same workspace are as follows:
- Ordinary memberUnable to viewThis app;
- Administrator with "All Data Permissions" setCan viewThis app;
- If the administrator is unable to view, follow these steps: Go to "Member List" → Select the corresponding administrator → Click "Action" → Select "Edit Member" → Go to "Data Permissions" to set (see the figure below for details).
