How do signatories verify their identity?
eSignGlobal currently uses a standard email authentication mechanism, where the email address is agreed upon and provided by both parties in the preceding business stage. To enhance security, eSignGlobal also supports multiple authentication methods, including Signatory Access Code, iAM Smart verification, SMS verification code, and Identity Verification.
When using access code verification, the initiator can set a custom password for each signatory individually (supporting a combination of text, numbers, letters, and symbols). After the signatory clicks the signing link in the email, they need to pass the password verification before they can view and sign the document.
eSignGlobal verification method authentication process
- Access Code: When creating a signing process, the initiator can set an access code for the signing step (such as a custom combination of numbers and letters). After the signatory receives the signing notification, they click to enter the signing page, and the system will prompt them to enter the access code. Only after entering the correct code can they continue with the electronic signature operation to complete the identity confirmation and signing process.
- iAM Smart Verification (applicable to Hong Kong): After the initiator enables this verification method, the signatory needs to jump to the "iAM Smart" authentication interface (or call its service within the integrated environment) when entering the signing process. The signatory needs to provide the identity information registered in "iAM Smart" according to the guidance (such as relevant information such as the Hong Kong resident digital identity). After the "iAM Smart" system verifies that the information is true and valid, it will automatically feed the result back to eSignGlobal, and the signing can continue after the verification is passed.
- Identity Verification: After the initiator enables this method, the signatory will be guided to upload a valid ID document image (such as the front and back photos of the document) in the signing process. eSignGlobal will use the identity verification service to check the authenticity and validity of the uploaded document information, such as verifying the consistency of the document number, name, and photo. After the verification is passed, the user is allowed to perform electronic signing.
- SMS Verification: After the initiator enables this method, when the user clicks the signing notification and enters the operation interface, the system automatically sends a one-time dynamic password (OTP, usually 6-8 digits) to the notification mobile phone number specified by the initiator. The user needs to fill in the received dynamic password in the specified location within the specified time. After the system verifies that it is correct, the identity verification is completed, and the signing can be carried out.
Is it support to affix a company chop?
Yes. If the signatory is a company, you can set a seal area in the position where the company seal needs to be affixed on the contract (please verify offline whether the individual can sign on behalf of the company). When the signatory signs, they can choose to handwrite the signature or upload a picture seal. If you need to affix a company seal, just select to upload the picture seal to complete the operation.
What are the file size limits and supported formats for eSignGlobal uploads?
File requirements:
A single file must not exceed 30MB
The total size of the entire signing process must not exceed 300MB (up to 10 files)
Attachment requirements: A single attachment must not exceed 10MB, and the total size of all attachments must not exceed 100MB
Supported file formats: Currently supports PDF and Word formats
Can the notification method for adding signers support SMS?
The notification method for adding signers supports SMS. Currently, eSignGlobal's notification method for adding signers supports SMS, email, and SMS+email. It is recommended to use email. If you need to enable SMS notifications, you need to purchase an additional SMS service package. For specific price details, please contact the sales team for consultation.
How to reject an eSignGlobal envelope?
The reject function is not yet online. If you encounter a situation where you need to reject during use, it is recommended to contact eSignGlobal's customer service personnel or related technical support personnel in a timely manner, explain the specific situation and reasons for rejection to them, and seek their help and guidance.
If I want to move the date or signature control to the right and down, should the X and Y coordinates be increased or decreased?
In eSignGlobal, the coordinate system takes the lower left corner of the page as the origin, the X axis to the right as the positive direction, and the Y axis upward as the positive direction. Therefore, to move the date or signature control to the right, you need to increase the X coordinate value; to move it down, you need to decrease the Y coordinate value.
How to view the signing results of signed documents and download the documents?
1) Enter the "Completed" list, click "Details" of the target file, and a pop-up envelope details window will appear. Click the signed file in the file list, and the system will jump to the signed completion preview page. Click the "Download" button in the upper right corner of this page to download the signed file.
2) Enter the "Completed" list, click the drop-down list in the operation column, select the "Download" option, and you can quickly download the signed file.
Does eSignGlobal support scheduled sending of envelopes?
In the lower right corner of the new envelope page, you can select "Send Later" in the drop-down menu of the "Send Directly" option, and set the specific scheduled sending time.
- If you click "Send Directly" after setting the scheduled sending, the scheduled sending will take effect successfully.
- If you click "Add Control" after setting the scheduled sending, then after completing the control settings, you need to re-select "Send Later" in the lower right corner and reset the scheduled sending time, and finally click the "Send Directly" button for the scheduled sending to take effect.
What is the default validity period of an envelope? Can the validity period be customized?
The default validity period of an envelope is 90 days. When creating an envelope, you can customize the validity period, with the specific setting range being:
- The shortest valid time is 86,400 seconds (1 day),
- The longest valid time is 7,776,000 seconds (90 days).
When initiating an envelope process, how many signers can be added at most?
A maximum of 10 signers can be added to an envelope.
How many signature areas can be added to an envelope process at most?
A maximum of 300 signature areas (including stamps, signatures, and dates) can be added to an envelope.
How to check which signer the envelope has been signed to, or which signers have completed signing?
You can view it in the following two ways:
1) In the envelope list, click the "Details" button in the operation column to pop up the envelope details page. In the "Activity Log", you can view the signers who have completed signing and the current signer, see details:
2) In the envelope list, click the "Details" button in the operation, and the envelope details page will pop up. You can also click the signed file in the file list of the envelope details. At this time, you will be redirected to the envelope details preview page. Click Details on the left to view the signing activity record. See the figure below for details:
Can the signed file be deleted?
The signed file can be deleted.
The recommended deletion method is as follows:
- After the signing is completed, first download the signed file to the local save, and then perform the deletion operation.
- You can also choose to download all signed documents to your local device for storage at regular intervals, and then delete the corresponding files on the platform.
Please note: Do not delete files directly without downloading them to your local device first. If you do so, you will not be able to download the signed documents and certification reports again.
What is the resend interval for envelopes that have been initiated but are still in a pending signature state?
You can resend once every 30 minutes.
Does the signing page support selecting multiple languages?
The H5 page and PC page of the signing page currently support the independent selection of multiple languages.
How can I ensure that the content of a mistakenly sent envelope cannot be viewed by the signer and the carbon copy recipients?
To prevent the content of a mistakenly sent envelope from being viewed, you can handle it in the following ways:
- Delete the envelope: After deletion, the initiator, signer, and carbon copy recipients will no longer be able to view the envelope content.
- Revoke the envelope: From January 14, 2026, revoked envelopes will also prevent signers and carbon copy recipients from viewing their content.
Can a signer log in to the eSignGlobal platform and see their envelopes?
Whether a signer can view envelopes on the eSignGlobal platform depends on two key conditions: One is whether the signer and the workspace of the envelope initiator are the same, and the other is the current signing status of the envelope. The specific rules are as follows:
- The signer and the initiator are in the same workspace
- Regardless of whether it is their turn to sign the envelope, the signer can find the envelope in the “All Envelopes” list after logging in;
- When the envelope is transferred to the status of waiting for my signature, it will also appear in the “Pending Signature” list for quick processing of signing tasks.
- The signer and the initiator are not in the same workspace
- Only when the envelope officially enters the stage of waiting for my signature can the signer see the envelope in the “Pending Signature” list;
- If it is not their turn to sign (such as a later signing order) or after the signing is completed, the envelope cannot be found in any list on the platform.
After the super admin permission is transferred, the new super admin cannot view the envelopes initiated by the old super admin in the sent items. How should this be handled?
The sent items only display the envelopes initiated by the current account independently, and cannot view the content initiated by other accounts (including the old super admin). If you need to view envelopes initiated by others, you can query through the "All Envelopes" list.
After enabling the digital signature function, is it supported to upload multiple files when initiating an envelope?
With the digital signature function enabled,Only one file can be uploaded each time an envelope is initiated., multiple file uploads are not supported for the time being;
If you are using the ordinary electronic signature function, you can upload multiple files to initiate an envelope normally.
After enabling the digital signature function, is it supported to perform identity authentication during the signing process?
The identity authentication rules under this function need to be distinguished betweendigital signatureandordinary electronic signaturetwo scenarios:
- Digital signature scenario
Identity authentication is not supported during the signing operation, but it is supported in theaccess signing link stagecomplete identity authentication.
- Ordinary electronic signature scenario
Supports identity authentication directly during the signing operation.
