How do signers verify their identity?
eSignGlobal currently employs a standard email authentication mechanism, where email addresses are agreed upon and provided by both parties during the pre-business stage. To enhance security, eSignGlobal also supports multiple identity verification methods, including access codes, iAM Smart verification, SMS verification codes, and identity authentication.
When using access code verification, the initiator can set a customized code (supporting text, numbers, letters, and symbols) for each signer individually. After clicking the signing link in the email, the signer must pass the access code verification to view and sign the document.
eSignGlobal Verification Methods
- Access Code Verification
- When initiating a signing process, the sender can set an access code verification(e.g., a custom combination of numbers and letters) for the signing step.After receiving the signing notification, the signer clicks into the signing page, where the system prompts them to enter the passcode.Only after entering the correct access code can the signer proceed with the e-signature operation, completing identity confirmation and the signing process.
- iAM Smart Verification (for Hong Kong region)
- If the sender enables this verification method, the signer will be redirected to the iAM Smart authentication interface (or its service will be called within an integrated environment).The signer must follow the instructions to provide identity information registered with iAM Smart (e.g., Hong Kong Digital Identity or linked credentials).Once iAM Smart verifies the authenticity and validity of the information, it automatically sends the result back to eSignGlobal. Upon successful verification, the signer can proceed with the signing process.
- ID Verification
- If the sender enables this method, the signing process will guide the signer to upload a valid ID document (e.g., front and back photos of the ID card).eSignGlobal uses identity verification services to check the authenticity and validity of the uploaded document, including verifying the ID number, name, photo consistency, etc.Once verified, the user is allowed to proceed with electronic signing.
- SMS Verification (OTP)
- When this method is enabled, the system automatically sends a one-time password (OTP, typically 6-8 digits) to the mobile number specified by the sender upon the signer entering the signing interface.The user must enter the received OTP in the designated field within the time limit.After successful verification, the identity is confirmed, and the signer can proceed with the signing process.
Does eSignGlobal support corporate seals?
Yes. For corporate signers, you can designate a stamp field in the contract where the company seal is required (whether an individual is authorized to sign on behalf of the company must be verified offline by the requesting party). During signing, the signer may choose to draw a handwritten signature or upload a seal image. To apply the corporate seal, simply upload the seal image to complete the process.
eSignGlobal File Upload: Size Limits & Supported Formats
Size Limits:
- Single file: ≤10MB
- Total per signing process: ≤100MB (including ≤50MB for signing documents + ≤50MB for attachments)
Supported Formats:
Currently supports PDF and Word documents.
Does eSignGlobal support SMS notifications for added signers?
Yes. eSignGlobal supports multiple notification methods for added signers, including:
- SMS only
- Email only
- SMS + Email
While email notifications are recommended, SMS notifications require an additional SMS service package. For pricing details, please contact our sales team.
How to reject an envelope in eSignGlobal?
The envelope rejection feature is currently unavailable on the platform.
How to adjust date/signature field position in eSignGlobal?
In eSignGlobal's coordinate system:
- Origin point: Bottom-left corner of the page
- X-axis: Positive direction = Right (→)
- Y-axis: Positive direction = Up (↑)
To move a field:
→ Right: Increase X-value
↓ Down: Decrease Y-value
How to View Signing Results & Download Signed Documents?
Method 1:
- Go to the "Completed" list
- Click "Details" on your target document → Envelope details window appears
- Select the signed file in the document list → System redirects to signing completion preview
- Click the "Download" button (top-right corner) to save the signed file
Method 2:
- Navigate to the "Completed" list
- Click the dropdown menu in the "Actions" column
- Select "Download" for instant file retrieval
Does eSignGlobal support scheduled sending when sending an envelope?
In the lower right corner of the "New Envelope" page, you can select "Send Later" from the drop-down menu of the "Send Now" option to set a specific scheduled sending time.
Notes:
● If you click "Send Now" after setting the scheduled time, the scheduled sending will take effect successfully.
● If you click "Add Fields" after setting the scheduled time, you must reselect "Send Later" and reconfigure the scheduled time after completing the control setup. Finally, click "Send Now" for the scheduled sending to take effect.
What is the default validity period of an envelope? Can it be customized?
The default validity period of an envelope is 90 days. When creating an envelope, you can customize the validity period within the following range:
● Minimum validity period: 86,400 seconds (1 day)
● Maximum validity period: 7,776,000 seconds (90 days)
How many signers can be added when sending an envelope?
A single envelope supports a maximum of 10 signers.
What is the maximum number of signing fields allowed in an envelope?
Each envelope can contain up to 100 signing fields, including stamps, signatures, and date fields.
How can I check which signer the envelope is currently with or which signers have already completed signing?
You can track the signing progress in two ways:
- From the Envelope List: Click the "Details" button in the action column to open the envelope details page. Under "Activity Log," you can view completed signers and the current signer in progress. Refer to the screenshot below for details:
- From the Envelope Preview: In the envelope details page, click the signed document in the file list to jump to the preview page. Then, select "Details" on the left panel to check the signing activity log. See the screenshot for reference:
Can signed documents be deleted?
Yes, signed documents can be deleted.
Recommended deletion methods are as follows:
● After signing, first download the signed document to your local device before deleting it.
● Alternatively, you may periodically download all signed documents to your local storage at once and then delete the corresponding files from the platform.
Important note: Never delete files directly without downloading them locally. Doing so will make it impossible to retrieve the signed documents or the certificate of completion later.