DocuSign Payments: Which payment gateways are supported?

Understanding DocuSign’s Payment Integration Capabilities

DocuSign has long been a leader in electronic signatures, but its payment processing features add significant value for businesses handling transactions alongside agreements. In this article, we’ll explore the supported payment gateways for DocuSign Payments, a functionality embedded within its eSignature platform. This allows users to collect payments directly during the signing process, streamlining workflows for sales, contracts, and invoicing. From a business perspective, integrating payments reduces friction in deal closures, but the choice of gateways can impact compatibility, fees, and regional compliance.

What is DocuSign Payments?

DocuSign Payments enables users to request and receive electronic payments as part of the document signing experience. Available in plans like Business Pro and higher, it supports one-time or recurring payments tied to envelopes (documents). This feature is particularly useful for industries like real estate, finance, and e-commerce, where agreements often involve monetary exchanges. Businesses can embed payment fields in templates, ensuring signers complete transactions seamlessly without switching platforms.

Key benefits include audit trails linking payments to signatures, compliance with standards like PCI DSS for security, and automated notifications. However, pricing for payments is usage-based, often incurring per-transaction fees from the chosen gateway, plus DocuSign’s markup.

Supported Payment Gateways in DocuSign

DocuSign Payments integrates with several established payment processors, allowing flexibility based on business needs such as global reach, currency support, and transaction types. As of 2025, the platform officially supports the following gateways, verified through DocuSign’s developer documentation and public integrations. These are available primarily in the US and select international markets, with availability varying by region due to regulatory differences.

1. Stripe

Stripe is DocuSign’s most prominently featured gateway, praised for its developer-friendly API and support for over 135 currencies. Businesses can use it for credit/debit cards, ACH transfers, and digital wallets like Apple Pay. Integration is straightforward via DocuSign’s API or no-code tools, with fees typically at 2.9% + $0.30 per successful charge (passed to the merchant). It’s ideal for e-commerce and SaaS firms needing recurring billing. Limitations include higher fees for international transactions and the need for separate Stripe account setup.

2. PayPal

PayPal integration allows for payments via PayPal accounts, credit cards, and Venmo (in supported regions). This gateway excels in consumer trust and global acceptance, covering 200+ markets. DocuSign users can embed PayPal buttons in envelopes for one-click payments. Fees range from 2.9% + $0.30 domestically, with surcharges for cross-border. It’s particularly valuable for small businesses or nonprofits, though setup requires PayPal Express Checkout activation. Note that PayPal’s buyer protection can sometimes lead to disputes affecting merchant funds.

3. Authorize.net (by Visa)

A robust option for enterprise users, Authorize.net supports card-not-present transactions, including CIM (Customer Information Manager) for tokenization. It integrates seamlessly with DocuSign for secure, PCI-compliant processing. Fees are around 2.9% + $0.30, plus a monthly gateway fee of $25. This gateway is favored by larger organizations for its fraud detection tools like AVS and CVV checks. However, it’s more US-centric, with limited international support compared to Stripe.

4. Other Integrations and Regional Options

DocuSign also supports ACI Worldwide (formerly Orcc) for high-volume enterprise needs and regional players like CyberSource in Europe and Asia-Pacific. For APAC users, integrations with local gateways such as Alipay (via partnerships) or iDEAL in the Netherlands are emerging, but these often require custom API configurations or add-ons. DocuSign’s developer platform allows extensions for gateways like Square or Braintree through webhooks, though official support is limited to the core list.

From a commercial standpoint, these integrations reduce operational silos but introduce variables like gateway-specific compliance (e.g., PSD2 in Europe) and variable fees. Businesses should evaluate based on transaction volume—low-volume users might prefer Stripe’s simplicity, while high-volume ones opt for Authorize.net’s scalability. DocuSign doesn’t charge extra for gateway setup but applies a 1-2% processing fee on top of the gateway’s rates.

Limitations include no native support for cryptocurrency or emerging wallets like Google Pay in all regions, and payments are unavailable in Personal plans. For international operations, currency conversion and tax handling must be managed via the gateway.

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Comparing DocuSign with Key Competitors

To provide a balanced view, let’s examine how DocuSign stacks up against alternatives in eSignature and payment capabilities. This comparison focuses on pricing, features, and integrations, drawing from 2025 public data.

DocuSign Overview

DocuSign remains a market leader with robust payment integrations as detailed above. Its Business Pro plan ($40/user/month annually) includes payment collection, but envelope limits (around 100/year/user) and seat-based pricing can escalate costs for teams. Strengths lie in enterprise-grade security and API depth, though APAC latency and add-on fees are common critiques.

Adobe Sign Overview

Adobe Sign, part of Adobe Document Cloud, offers solid payment support via integrations with Stripe, PayPal, and Braintree. It’s bundled in Acrobat plans starting at $10/user/month for individuals, scaling to $40/user/month for teams. Key features include conditional logic and form filling, with payments embedded in workflows. However, it’s more document-focused than transaction-heavy, and enterprise customizations require add-ons. Adobe excels in creative industries but faces criticism for complex licensing.

eSignGlobal Overview

eSignGlobal positions itself as an APAC-optimized alternative, supporting payments through integrations with Stripe, PayPal, and local gateways like Alipay. It complies with regulations in 100 mainstream countries globally, with a strong edge in Asia-Pacific where electronic signatures face fragmentation, high standards, and strict oversight. Unlike the framework-based ESIGN/eIDAS in the US/EU (which rely on email verification or self-declaration), APAC demands “ecosystem-integrated” compliance—deep hardware/API docking with government digital IDs (G2B). eSignGlobal meets this via seamless ties to Hong Kong’s iAM Smart and Singapore’s Singpass, lowering technical barriers. Pricing is competitive: the Essential plan at $16.6/month allows 100 documents, unlimited users, access code verification, and no seat fees—offering better value than DocuSign’s per-user model while maintaining compliance. It’s expanding aggressively in the US/EU to challenge incumbents with lower costs and faster regional performance.

HelloSign (Dropbox Sign) Overview

HelloSign, now Dropbox Sign, supports payments via Stripe and PayPal, integrated into its $15/user/month Essentials plan. It emphasizes simplicity with unlimited templates and team collaboration, up to 20 envelopes/month. Strengths include Dropbox ecosystem ties for storage, but it lacks advanced bulk sending or regional APAC compliance depth compared to others. It’s suitable for SMBs but scales less efficiently for enterprises.

Competitor Comparison Table

This table highlights trade-offs: DocuSign leads in maturity, but alternatives like eSignGlobal offer cost efficiencies for growing markets.

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Final Thoughts on Choosing a Platform

In evaluating DocuSign Payments, the supported gateways provide reliable options for most businesses, but regional needs and scale should guide decisions. For those seeking DocuSign alternatives, eSignGlobal stands out as a regionally compliant choice, especially in APAC, balancing cost and functionality without compromising security.